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Kai Resolve

by Gleap GmbH

Gleap's second-level support agent: it digs into hard tickets with logs, recordings and read-only code, then answers or escalates with a diagnosis.

Customer support

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Pricing
Paid
Free tier
No
Category
Customer support
Platforms
Web
Maker
Gleap GmbH
Website
gleap.ai
Links
Pricing
Last verified
October 19, 2026

What it does

Kai Resolve picks up the support tickets Gleap's front-line agent, Kai Support, can't answer from the docs. It reads what came with the report (the screen recording, console and network logs, click trail, device and SDK versions), checks account data and your code read-only in a sandbox, and points to the file and line behind a bug. Then it answers the customer, links a feature request to your roadmap, or escalates to your team with the cause and evidence; when it isn't sure it asks your team instead of guessing. Confirmed bugs become coding tasks you can hand to Gleap's Kai Code, Claude Code, Codex or Cursor, and your engineers review every change. Destructive database and billing actions are blocked. Made by Gleap GmbH in Austria.

  • Session recordings, console and network logs as evidence
  • Read-only code access in a sandbox
  • Read-only data via MCP
  • Automatic bug triage before the inbox
  • Hand-off to Kai Code, Claude Code, Codex or Cursor
  • Destructive database and billing actions blocked
  • Investigates hard support tickets
  • Reads logs, recordings and code read-only

Best for

Software teams whose tricky tickets wait on a developerSupport leads and developers on support duty

The maker

Gleap GmbH

“The AI agent for hard support tickets.”In their words

Pricing

Paid

Included from Gleap's Team plan, $149 a month billed yearly or $179 monthly (unlimited seats), and in Pro ($299 yearly / $359 monthly) and Enterprise (from $999 a month yearly). Investigations bill for the work done, about $0.49 each on average per Gleap. 7-day free trial (official site, checked Oct 19, 2026).

See the pricing page

Prices change. Confirm on the official site.

Runs on

iOSAndroidMacWindowsLinuxWebCLIChromeWhatsAppTelegramSMSAPI

Lit = listed by the maker. Dimmed = not listed.

Runs inside Gleap's help desk on the web, on tickets from Gleap's in-app widget for web and mobile apps, email and integrations.

Privacy

Read the privacy policy

Similar agents

FinFin's AI customer agent for service and the whole customer journey (the company was formerly Intercom).SierraAI agents that give companies better customer experiences.DecagonAI customer support agents for enterprises.Cresta AI AgentCresta's customer-facing AI agent for voice and chat: talks with customers, takes actions in your systems, hands off to people.

Sources

Last verified October 19, 2026

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