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Fin

Fin is an AI customer support agent by Fin (formerly Intercom).

Fin's AI customer agent for service and the whole customer journey (the company was formerly Intercom).

Customer support

Visit official site
Pricing

fin.ai

PaidPrice
SupportCategory
Web / browserRuns on
YesTexting
October 14Checked, with sources

What it does

Fin is an AI customer agent from the company formerly called Intercom. It answers customer questions and resolves issues across channels, and can work alongside your existing help desk.

  • Outcome-based pricing
  • Multi-channel support (voice, chat, email)
  • Operator for CX analytics
  • Simulations and testing
  • Procedures and Guidance configuration
  • Integrates with existing helpdesks
  • Resolves support conversations
  • Works across channels

Best for

Customer serviceInbound salesEcommerce shopping journeysCustomer onboarding and retention

The maker

Fin (formerly Intercom)

“The highest performing Customer Agent”In their words

Pricing

Paid

Priced per resolution

PlanPrice
Fin with current helpdesk50 outcomes per month minimum$0.99per outcome
Fin with Intercom helpdeskplus $29 per helpdesk seat per month$0.99per outcome
Pro (includes Operator)Advanced AI analysis and Operator agent$100month
Copilot add-onAI assistant for agents$35user/month
See the pricing page

Prices change. Confirm on the official site.

Runs on

iOSAndroidMacWindowsLinuxWebCLIChromeWhatsAppTelegramSMSAPI

Lit = listed by the maker. Dimmed = not listed.

Works with

SalesforceHubSpotFreshdeskZendeskShopifyStripeNotionConfluence

Privacy

  • SOC 2
  • ISO 27001
  • HIPAA

Sources

Last verified October 14, 2026

Suggest a correction · How we verify

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