OpenAI Presence
by OpenAI
OpenAI's managed voice and chat agents for customer support, sales and internal help desks.
Customer supportPaidNew
- Pricing
- Paid
- Category
- Customer support
- Maker
- OpenAI
- Website
- openai.com
- Last verified
- October 16, 2026
What it does
OpenAI Presence lets large companies put AI agents to work over voice and chat. Each agent is set up for one job, such as resolving billing issues, handling claims or IT requests. It follows the company's policies, uses only the systems it is given, takes approved actions and hands off to a person when needed. OpenAI's own engineers or select partners build and launch each deployment, and Codex proposes fixes that teams test and approve.
- Policies and standard operating procedures
- Guardrails and approved actions
- Simulations and evaluations
- Human escalation paths
- Codex-powered improvement loop
- Voice and chat
- Voice and chat agents
- Takes approved actions in company systems
Best for
The maker
OpenAI
“Put trusted AI agents to work across customer channels and internal workflows.”In their words
Pricing
Paid
No public pricing on the official site (checked Oct 16, 2026). Pricing is set per customer and deployment. Available to eligible enterprises in limited general availability as a managed deployment, not self-serve.
Prices change. Confirm on the official site.
Runs on
Deployed into a company's voice and chat channels by OpenAI's engineers or select partners; there's no self-serve app.
Similar agents
Sources
- openai.com/index/introducing-openai-presence
- openai.com/business/openai-presence
- help.openai.com/en/articles/20001405-openai-presence
Last verified October 16, 2026
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