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Watermelon

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AI agent for customer service that resolves conversations across chat, email, and social channels.

4.2
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Pricing

Freemium

Company

Watermelon

Free plan includes 50 conversations/month. Paid tiers (Starter, Advanced, Business) raise limits to 250, 500, and 1,000 conversations/month with add-ons at EUR 25/month each; exact euro prices were not shown in the fetched page text. Yearly billing saves 15%.

Pricing verified Jul 2026

Who It's For
E-commerce and retail support teamsEuropean SMBs needing GDPR-compliant automationLeisure and education organizations with high inquiry volume
Details
CompanyWatermelon
WebsiteVisit

About Watermelon

Watermelon provides an AI agent that answers customer questions, executes actions in connected systems, and hands off to humans through a shared inbox when needed. It supports website chat, email, WhatsApp, Facebook Messenger, and Instagram, and integrates with e-commerce platforms such as Shopify and WooCommerce. The company is ISO 27001 certified and hosts data in the EU.

Key Features

  • AI agent trained via website scraping and file upload
  • Unified inbox with seamless human handoff
  • AI Actions (handoff, search, apps, API calls)
  • Channels: website chat, email, WhatsApp, Messenger, Instagram DM
  • Shopify, WooCommerce, Lightspeed, Magento, BigCommerce integrations
  • Analytics on automation rate and team performance

Pros & Cons

Pros

+ Genuine free plan for testing and small volumes

+ Strong e-commerce integrations (Shopify, WooCommerce, Returnless)

+ EU data hosting and ISO 27001 certification

+ Clear conversation-based pricing model

Cons

- Conversation limits are low on entry plans

- Actual plan prices not clearly published on the pricing page

- Extra agents, users, and conversations all cost add-on fees

Use Cases

Automating order status and returns questions for e-commerceProviding 24/7 support outside office hoursCentralizing chat, email, WhatsApp, and social DMs in one inboxReducing phone support volume with self-service AI answers

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